Refund policy

30-Day Return Policy

At Fendox, we want you to be happy with your purchase. If you're not satisfied with your order, you may request a return within 30 days of receiving it.

To be eligible for a return, your item must be in the same condition in which you received it and in its original packaging where applicable.

To start a return, contact us at support@fendox.com with your order number and reason for the return. Please do not send products back without contacting us first, as we will provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue. If approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including change-of-mind returns. If the product arrived damaged, defective, or incorrect, Fendox will cover the applicable return or replacement costs.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@fendox.com. We cannot guarantee cancellation once an order has entered processing or has been shipped.

For any return or refund questions, contact us at support@fendox.com.