Shipping policy

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, product launches, or periods of unusually high order volume.

Estimated Delivery

Most orders are estimated to arrive within 3–7 business days after processing.

Please note that delivery estimates are not guarantees. Carrier delays, customs processing, weather, holidays, and other circumstances outside our control may affect delivery times.

International Shipping

Fendox ships to supported destinations worldwide, with a primary focus on customers in the United States.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated during checkout, customers are responsible for applicable import charges.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order after shipment.

Please allow time for the carrier to update tracking information after your order has been dispatched.

Incorrect Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, contact support@fendox.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, contact support@fendox.com with your order number so we can investigate the issue.